My monitoring appears to be down. What do I do?

 

Solar monitoring is a great tool that allows you to check in on your solar system and see how it’s doing on any given day. That said, monitoring applications can be a little finicky sometimes.

First, let’s confirm that your system is operating and the problem is just with the internet connection or software that reports your production. To confirm your system is operating, please check your inverter for any error message or red lights. If you see an error, please take these steps to try and reset your system. 

If you have green lights on your inverter and no error messages, then you know your system is operating just fine and it is the reporting software that has lost its connection. Follow these video instructions on reestablishing your connection.

 

 Things to keep in mind:

Whether your monitoring is working or not does not affect how you are credited by your utility.   That is the job of your production meter that is tied directly to the utility meter.

Some of you may be able to see your production on your utility’s website when you log into your account – the utility website in fact is a more reliable and accurate way to see your production.

Your monitoring will not show production at night because your system shuts down when the sun goes down.

 

 

In the meantime, here are some frequently asked questions:

What do the lights on my inverter mean?

What happens when the sun goes down?

Solar Monitoring: How do I know if my system is working?

solar monitoring equpiment

Does SunCommon actively monitor my solar installation?

SunCommon does not actively monitor your solar system. So, we want to make sure you understand the tools available to help you catch any potential errors. We recommend checking on your system at least twice a month to be sure it’s operating properly. You can do this by looking at your inverter, or, for some of you, by logging into your online monitoring or electric utility account.

Online monitoring allows you to see via your phone or computer how much energy your solar is producing.  The pages in this section will go through the types of online monitoring systems used and some typical troubleshooting techniques.

If you have green lights on your inverter and no error messages, then you know your system is operating just fine and it is the reporting software that has lost its connection.

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