Enphase Microinverter Guide & Troubleshooting

enphase microinverter system image

What is an Enphase Microinverter system? 

Some solar installations are designed with all panels directly connected to a single inverter, which turns DC electricity from the panels into AC electricity that can be used in your home. Enphase Microinverter systems are designed to convert the electricity from DC to AC, with a microinverter stationed on the back of each panel.

Equipment Overview

Enphase Microinverter

enphase microinverter
  • Transforms production from direct current (DC) to alternating current (AC) at each panel.
  • Allows for increased production and module-specific monitoring.

Enphase Envoy

enphase envoy
  • The brains behind the system.
  • Allows you to monitor how your system is producing via your Enlighten App or your MyEnlighten Account.
  • Allows installer to remotely troubleshoot any issues that may arise.
  • Allows Enphase to remotely update your system.
enphase envoy in box
  • Your Envoy will most likely be installed in a combiner box like this one.
  • You may only be able to see the section of the Envoy with indicator lights and buttons, as opposed to the whole face.
  • It will look like the device inside the pink box in the picture above. 

What do the lights on my Envoy Mean?

labeled envoy
envoy lights description

How do I monitor my Enphase Microinverter System?

You can see how your array is performing, any errors or alerts, and site information on your Enlighten App or your MyEnlighten Account.

Does SunCommon actively monitor my solar array?

NO. SunCommon does not actively monitor your solar system. So, we want to make sure you understand the tools available to help you catch any potential errors. We recommend checking on your system at least twice a month to be sure it’s operating properly. You can do this by logging into your online monitoring or checking your electric utility account or bill. Online monitoring allows you to see via your phone or computer how much energy your solar is producing.


Troubleshooting

Is your array currently covered in snow?

Snow, winter shade, or leaves will inhibit production and may cause error messages to appear. Keep an eye on your system, if you are still getting the error message once your array is clear of obstructions then please reach out to us!

Have you recently changed your home WiFi network or credentials?

Here is the link to reset your WiFi.

Is your Envoy not lighting up?

  1. Make sure the outlet (not power strip!) is working.
  2. Unplug it, and plug it back in.
  3. Still not lit up? Contact Customer Support.

Is your Enphase Microinverter not reporting?

Did you move your Envoy?

  • If so, please move it back to its original install location and let us know that location is no longer working for you. We can come move it for you.

Did you plug your Envoy into a power strip?

  • If so, please plug it directly into an outlet and make sure nothing else is plugged into the same outlet.

Are several panels in a row not producing?

  1. Check the breakers in your IQ combiner panel to see if any have tripped. 
  2. If a breaker is repeatedly tripping, please contact Customer Support.

Want to add multiple users to Enlighten?

Learn more here.

Want to learn more about the Enlighten mobile app?

Watch a short video here.


Still have questions? Our Customer Support team can troubleshoot with you, and together we can determine if a service visit is necessary. Our team can be reached at support@suncommon.com or by phone at 802-882-8685.

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