Our COVID-19 Response

Our COVID-19 Response

Like you, we at SunCommon are adjusting to this crisis. Please allow us to share with you our perspective and what we are doing to keep our employees and customers safe.

As we move through this difficult time, we urge that each of us act toward one another with care and compassion. These stressful and uncertain days are revealing how interdependent we truly are. To make it through safely, we need to keep one another’s best interests at heart.

To us at SunCommon, that means doubling down on our commitment to our purpose and our people. The climate crisis isn’t going anywhere, and neither are we, but we have changed the way we work. Much of our staff is working diligently and safely from their own homes. When required to be in the office or at a job site, we are sanitizing our hands, tools, and surfaces, we are wearing masks, and, as much as we love each other, we are staying 6 feet away from our co-workers. Those of us out in the field are driving in separate vehicles and taking even more precautions to keep each other and you safe (see more detailed protocol below).

We are fortunate to live in a time where technology makes this shift seamless, and even luckier to have such an incredible team committed to supporting each other and our communities right now. These measures are put in place to protect all of us, and the success of this phased restart will depend in large part on everyone adhering to public health measures to limit the spread of this illness. We are taking these measures incredibly seriously and prioritize our entire community’s health and safety above all else.

For those wondering if you can still go solar right now:

Yes, you can! We’ve adjusted our operation so as to minimize human contact during your solar journey. We now offer virtual “visits” with our Solar Home Advisors and digital home evaluations with our technical experts. As always, you can reach out by phone, email, or through SunCommon.com to get answers to any of your questions along the way. 

For those of you interested in learning more about solar, storage, or heat pumps:

SunCommoners typically hit the road and help folks learn about solar in person at community events and information sessions across New York and Vermont — for now, we’ve converted many of these activities to new virtual formats. Whether you want to learn about new products, check out our Climate Action Film Festival, or just connect with a solar expert, we’re here for you… virtually and safely. Any in-person events will be outdoors whenever possible and will be in compliance with state and federal guidelines.

For those of you awaiting a home evaluation or installation:

We are following all state and federal guidance to make sure that we are keeping you and our staff safe and healthy — and in fact, in some instances, we will go above and beyond recommended precautions. Our entire staff in New York and Vermont have completed a COVID-19 safety training, and all new employees will receive this mandatory training as well. All staff reporting to a job site are required to take their temperature prior to each day’s shift and will stay home if sick or symptomatic.

When our evaluator or installation crew comes to your home, we will wear masks in living spaces and within proximity of others at all times, and we ask that you please do the same. Any conversations with you will be, whenever possible, outdoors at a distance or over the phone. We likely will need to work inside your home, at your breaker panels, or in and around your attic. Please clear access to these areas prior to our arrival so that we may quickly set-up and take down a ladder. This will minimize the time we are in your home and allow  us to maintain proper social distancing. For your safety, and the safety of our staff, we ask that our evaluator and install crews be left to work independently while inside your home. 

If you are traveling from out of state for an installation at your secondary home, the State of Vermont requires you to complete a full 14 day quarantine. This may happen in your primary state of residence prior to traveling, or at your Vermont residence upon arrival. For more information visit Vermont.gov.

For our existing customers:

If you’re experiencing an issue with your installed equipment, check out our customer support page as a first step. We recently added new troubleshooting resources that could solve your issue in a snap. If you need more help, get in touch with our customer support team via email, or, if you need service urgently, you can give us a call. Our contact info is listed at the bottom of this page.

We’ll do everything we can to service your system remotely. But, if we do need to come to your home, we will wear masks in living spaces and within proximity of others at all times, and we ask that you please do the same. Any conversations with you will be, whenever possible, outdoors at a distance or over the phone. For your safety, and the safety of our staff, we ask that our service crews be left to work independently while inside your home.

If you are traveling from out of state for service at your secondary home, the State of Vermont requires you to complete a full 14 day quarantine. This may happen in your primary state of residence prior to traveling, or at your Vermont residence upon arrival. For more information visit Vermont.gov.

For customers who need help with VSECU solar loan payments, check out VSECU’s website and COVID-19 response page. Below are a few of the solutions they are offering:

  • Member Emergency Loan: Now available at 0% for current members and non-members through a partnership with Vermont Community Foundation and Let’s Grow Kids.
  • Skip-A-Pay program: Allows folks struggling to make a payment on closed-end loans (like SunCommon program loans, car loans, or personal loans) can apply for Skip-A-Pay. VSECU is currently waiving the $25 fee on this program, which allows members to skip one annual payment on qualifying loans.
  • Payment deferment options: Custom solutions are available by calling VSECU and working with the asset recovery team.
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If you have any questions or concerns, please don’t hesitate to reach out. We look forward to coming through this together, stronger.

Interested in solar, heat pumps, or home energy storage?

solar@suncommon.com or 802-882-8170

 

Are you a current customer with a question?

Vermont: VTcommunity@suncommon.com or 802-882-8181

New York: HVcommunity@suncommon.com or 866-452-7652

CSA Customers: communitysolar@suncommon.com or 802-882-8685

 

Need Technical Assistance? (Non-CSA Customers)

Vermont: support@suncommon.com or 802-882-8685

New York:​​​​​ customerservice@suncommon.com or 866-452-7652 x 3

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