My monitoring appears to be down. What do I do?
Solar monitoring is a great tool that allows you to check in on your solar system and see how it’s doing on any given day. That said, monitoring applications can be a little finicky sometimes.
First, let’s confirm that your system is operating and the problem is just with the internet connection or software that reports your production. To confirm your system is operating, please check your inverter for any error message or red lights. If you see an error, please take these steps to try and reset your system.
If you have green lights on your inverter and no error messages, then you know your system is operating just fine and it is the reporting software that has lost its connection. Follow these video instructions on reestablishing your connection.
Things to keep in mind:
Whether your monitoring is working or not does not affect how you are credited by your utility. That is the job of your production meter that is tied directly to the utility meter.
Some of you may be able to see your production on your utility’s website when you log into your account – the utility website in fact is a more reliable and accurate way to see your production.
Your monitoring will not show production at night because your system shuts down when the sun goes down.
In the meantime, here are some frequently asked questions: